HOMÍS

Contact Information

 

We’re here to help. Whether you have a question about your order, a product, or anything else, our support team is ready to assist you. Please find all the ways to reach Homís below.

1. Customer Support

Email:  homishousegdt@gmail.com

Response time:  Within 24–48 business hours

Business hours:  Monday – Friday, 9:00 AM – 6:00 PM

Languages supported:  English, French, Spanish

 

For the fastest response, please email us with your order number and a clear description of your question or issue. This allows our team to assist you as efficiently as possible.

2. Order Enquiries

If you have a question specifically about an existing order, please include the following information in your email to help us resolve your query quickly:

•       Your full name.

•       Your order number (found in your confirmation email).

•       A description of your question or issue.

•       Photos if relevant (e.g. damaged or incorrect item).

3. Returns & Refunds

All return and refund requests must be submitted via email to support@homis.com. Please refer to our Return & Refund Policy for full details on eligibility and the return process. Our team will provide you with a Return Merchandise Authorization (RMA) number and further instructions once your request is reviewed.

4. Business & Partnership Enquiries

For wholesale, partnership, press, or collaboration enquiries, please contact us at the email below with the subject line “Business Enquiry”:

Business email:  homishousegdt@gmail.com

Subject line:  Business Enquiry

 

We aim to respond to all business enquiries within 3–5 business days.

5. Frequently Asked Questions

Before reaching out, you may find your answer below:

 

Where is my order?

Once dispatched, you will receive a shipping confirmation email with a tracking link. Please allow up to 48 hours for tracking to become active. If you haven’t received this email, check your spam folder or contact us at homishousegdt@gmail.com.

How do I return an item?

Please email homishousegdt@gmail.com with your order number and reason for return within 30 days of delivery. We will guide you through the process and provide an RMA number.

Can I change or cancel my order?

Orders can only be changed or cancelled within 24 hours of placement, provided they have not yet been dispatched. Contact us immediately at support@homis.com if you need to make changes.

My item arrived damaged. What do I do?

We’re sorry to hear this. Please email  within 48 hours of delivery with your order number and clear photos of the damage. We will arrange a free replacement or refund.

Do you offer discount codes?

Yes! Subscribe to our newsletter to receive exclusive offers and discount codes. Promotional codes can be entered at checkout and cannot be applied retrospectively.

 

6. Social Media

You can also reach us or follow our latest updates on social media. While we aim to monitor messages on these platforms, for urgent enquiries please always use email for the fastest response.

Instagram:  @homis.gdt

Facebook:  facebook.com/homis.gdt

TikTok:  @homis.gdt

Homís — We’re always happy to hear from you.

homishousegdt@gmail.com · Mon–Fri 9AM–6PM