HOMÍS

Privacy Policy

 

At Homís, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to your data. By using our website or placing an order, you agree to the practices described in this policy.

1. Who We Are

Homís is an online retail store selling home, lifestyle, and wellness products. We operate as the data controller for the personal information collected through our website. For any privacy-related questions, please contact us at homishousegdt@gmail.com.

2. Information We Collect

We collect the following types of personal information when you interact with our store:

•       Identity data: your name and email address.

•       Contact data: shipping address, billing address, and phone number.

•       Transaction data: details of purchases you have made, including products ordered and payment confirmation.

•       Technical data: IP address, browser type, device information, and cookies.

•       Usage data: how you navigate and interact with our website.

•       Marketing data: your preferences for receiving communications from us.

3. How We Collect Your Information

We collect your personal data through the following means:

•       Directly from you: when you place an order, create an account, subscribe to our newsletter, or contact our support team.

•       Automatically: through cookies and similar tracking technologies when you browse our website.

•       Third parties: from payment processors (such as Shopify Payments and PayPal), advertising platforms (such as Meta and Google), and analytics providers.

4. How We Use Your Information

We use your personal data for the following purposes:

•       To process and fulfil your orders, including shipping and delivery.

•       To communicate with you about your order status, returns, or support requests.

•       To send you marketing communications if you have opted in to receive them.

•       To improve our website, products, and customer experience.

•       To detect and prevent fraud or unauthorised activity.

•       To comply with our legal obligations.

5. Legal Basis for Processing

We process your personal data on the following legal grounds:

•        to fulfil orders you place with us.Contract performance:

•        to improve our services, prevent fraud, and conduct marketing analysis.Legitimate interests:

•        to send you marketing emails where you have opted in.Consent:

•        to comply with applicable laws and regulations.Legal obligation:

6. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties only where necessary:

•       Fulfilment partners: to process and ship your orders (e.g. Zendrop, courier services).

•       Payment processors: to securely handle your transactions (e.g. Shopify Payments, PayPal, Stripe).

•       Advertising platforms: to deliver and optimise our ads (e.g. Meta, Google — anonymised or hashed data only).

•       Analytics providers: to understand website usage (e.g. Google Analytics).

•       Legal authorities: when required to do so by law or to protect our legal rights.

All third parties we work with are required to handle your data securely and in accordance with applicable privacy laws.

7. Cookies

We use cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and personalise content and ads. The types of cookies we use include:

•        necessary for the website to function correctly.Essential cookies:

•        to understand how visitors use our site.Analytics cookies:

•        to deliver relevant ads and track campaign performance.Marketing cookies:

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

8. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we retain order and customer data for up to 7 years in line with standard business and tax record-keeping obligations.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

•        to request a copy of the personal data we hold about you.Right of access:

•        to request correction of inaccurate or incomplete data.Right to rectification:

•        to request deletion of your personal data in certain circumstances.Right to erasure:

•        to request that we limit how we use your data.Right to restrict processing:

•        to receive your data in a structured, machine-readable format.Right to data portability:

•        to object to our processing of your data for marketing purposes.Right to object:

•        to withdraw consent at any time where processing is based on consent.Right to withdraw consent:

To exercise any of these rights, please contact us at homishousegdt@gmail.com. We will respond to your request within 30 days.

10. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. All payment transactions are encrypted using SSL technology. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with their personal information, please contact us immediately and we will take steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The “Last updated” date at the top of this document will indicate when the policy was last revised. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

•       Email: homishousegdt@gmail.com

•       Response time: Within 24–48 business hours

•       Business hours: Monday – Friday, 9:00 AM – 6:00 PM

Homís — Your privacy matters to us.